We were recently delighted to receive the following email from Connie, an old, old customer:
“Hey, crazy question. I had purchased your Death on the Gambia and A Dead Man’s Chest like 20 years ago. We loved the games and our friends still reminisce about the parties but life took over. Last week, our 20-year-old daughter asked to host a murder mystery!! We are so excited, and when we sent her to your website, because as you know, once you try yours, there’s no going back to any other!
“She wants to play A Dead Man’s Chest. Yes, we still have all our props and notes and printouts, but… I can’t find our pirate party pdfs. Have a cd full of our stuff for DOTG. Anyway, I went to log in to see if I could still download it, but I guess after all this time, my account expired. Is there a way to get it back? Does it still exist? Do you have files going back to 2006?”
Luckily, we’re a little obsessive about keeping sales records because we make the promise that a customer will always be able to access the games that they’ve purchased — and we want to be able to live up to that.
So we were able to find records of Connie’s purchases (using the old emails of the addresses she had given us).
As we’ve made improvements to both A Dead Man’s Chest and Death on the Gambia since 2006, we wanted her to be able to access the new files, so we asked her to create an account in our shop, and then we credited her with the games she’d bought all the way back in 2006!
And so now her daughter can run them!
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